Financial literacy – The fourth pillar of Financial Inclusion - teknospire
FI series 4

The post first appeared on linkedin. To get more such insights, please connect with me here.

While I was privileged to go to school, get educated, watch tv, buy books, during my adolescent days. I never realized some people do not have access to primary education until I saw this ad on Doordarshan – राष्ट्रीय साक्षरता मिशन [National Literacy Mission. My first question to my parents was – why is education so important yet inaccessible ? Guess you reap what you sow, and in 2016 when I was working on my dream project, I was again stuck with the same query only change being education replacing financial education.

 My mission of enabling change, empowering lives by including them into a formal financial system was based on the knowledge of money, the power to learn, analyze, and grow. Unless people know about the power of money – its growth pattern, method, or savings schemes, why would anyone be willing to attach himself/herself to a system? That’s why I regard Financial literacy as the fourth pillar of financial inclusion, with the other three being – technologywomen inclusion, and regulation.

Financial Education –What it means and Stats?

Financial education helps individuals in understanding numeracy, risk diversification, inflation, and interest compounding. It assists individuals in making informed decisions regarding – balancing a budget, fund the children’s education, buy a home, avail a personal loan, understand the risk associated with debts and ensure an income at retirement.

When people are financially literate, they would be keen to explore the products and services offered by banks and use them for their benefits. It accelerates the pace of financial inclusion, where everyone can access the necessary banking facilities rather than relying on the orthodox systems of money market such as borrowing money from Zamindaars or village money lenders

As per stats available from Nov 2018, the highest financial literacy in any country is 71%, while in developing and underdeveloped nations its below 25%, what the figure indicates that a lack of knowledge about finance and financial products, many people are unable to access banking and financial services, and are therefore kept out of financial markets making financial illiteracy a critical barrier to financial inclusion.


How to Improve Financial Literacy?

While improving knowledge in modern days could be done via online apps or courses, our focus should be creating awareness of financial literacy. So how it could be attained, here are few pointers –

As an individual – Ask a question?

Next time you meet your local vegetable seller or housekeeping staff ask a question – Do you know you can grow your money in Bank with minimal charges? Based on their answer, educate them, make them aware of what financial literacy is and why it is of utmost importance to you and your family.

As a firm – Involve in CSR or tie up with an NGO

Corporate Social Responsibility or CSR is an ethical way for firms to work for the inclusive growth of the society. Stressing to create equal opportunities’ for the consumers, stakeholders, suppliers would help the firm in gaining brand recognition and building trust.

As an example, CRISIL foundation launched a proof of concept for a financial inclusion program in Assam and Rajasthan to empower individuals in making informed financial choices. Another example is a Financial Literacy program ran by Disha Trust and ICICI bank Foundation to increase awareness about organized banking and insurance channels. 

Pair it up with Digital Literacy

On the one hand, awareness of banking products and services are critical, but even the channels via which it would be consumed is crucial, as we aim to provide banking services at minimal cost and that could only be done via digital means. Hence digital skills and financial knowledge are the essential tools for the empowerment of the common people. 

As a Bank – Upgrade and Launch

Banks in developing and underdeveloped nations could collaborate with fintech firms to upgrade to a digital platform and also launch their literacy program. This program could help in empowering consumers with the available financial Inclusion products/services, enable them to make informed decisions and right choices based on their financial needs. Listening from horse’s mouth would also help them in trusting the authenticity and make them aware of their rights and responsibilities as consumers of financial products and enable people to make optimum utilization of the available technology forming a strong financial inclusion eco-system.

A couple of examples who successfully did execute these initiatives were RBL BankHDFC Bank, and RBI

If you a Bank or NBFC looking to use technology and innovation in expanding the business and enable social inclusion, we are here for you. 

Teknospire, a fintech firm offers Bank-in-a-box solution with omnichannel, agent/digital branches capability. The 360-degree banking solution reduces the CAPEX for a bank to set up a physical branch, but yet opens doors to expand their business. Our Digital Banking, Mobile Banking, and Agent Banking solution could help regional banks and cooperative banks to push Financial Inclusion further. For details, please contact us here. 

Watch out this space to get more insights on Banking as a service [BaaS] and Financial Inclusion.