Mobile Banking

Digital Banking, FinTech Trends, Mobile Banking, Mobile Wallet

Mobile Wallets in India 2020

Mobile Wallets has grown rapidly in India. As per a BI Mobile Payments report, in-store mobile payments would grow to $503 billion by 2020.  As per another report Mobile Payment Volume would increase tenfold by 2021. Who are The Enablers to Mobile Payment? Growth of e-commerce Increased Penetration of smartphones Free and easy access to the Internet In fact with such supportive ecosystem from government, technology, and people adopting the change, numbers below show the positive growth trend in the adoption of mobile wallets in India. Quarter Feature Data Growth/Decline Q2 2019 Number of transactions done INR 1.08 billion an increase of 18.4% over Q2 2018   Q2 2019 the value of transactions INR 474 billion an increase of 17.5% over Q2 2018   Mobile Wallets vs UPI in India UPI is giving a tough competition to mobile payments in merchant recharges and transactions. Here are the numbers comparing the growth – Q2 2019 the number of transactions  done on mobile wallets 1.08 billion INR an 18.4% increase Q2 2019 the number of transactions done on UPI 2.27 billion INR The increase was a massive 263%. However, Customer behavior shows that UPI and wallets, both easily accessible via mobile apps, are considered interchangeable as each offers their own set of advantages – Mobile Wallet UPI Can be easily loaded with Cash or Credit Card  Can be directly linked to a Bank Account Less and limits the risk of Cyber Fraud No need for KYC as directly linked to a govt account Due to its long presence, customer get more offers and Cashback Offers direct cashback to the bank account Irrespective of the mode one chooses, the only thing that matters is the customer’s experience and is he satisfied with the services? Mobile wallet offer convenience, security and seamless customer experience. If you are keen to assist your customers with digital wallet services, we are just a call away. You can read about our services here. 

Why-should-banks-go-digital
Data Banking, Digital Banking, FinTech, Mobile Banking, Neo Banking

Why Should Banks Go Digital?

First, it was customers pushing banks to adapt to the digital wave, and now non-bank enterprises growing as competitors are pushing traditional banks to become digital enterprises. And why not – when data shows retail banks that digitize could achieve a 20% increase in revenues and a decline in expenditures by 30%. On the other hand, for wholesale-banking digitization plans can reduce the cost-to-income ratios by 12%. The data seems intriguing? Isn’t it? Let’s take a closer look at some of the other reasons of Why should a bank go digital? Banking Has Evolved The customer of the modern era is not satisfied with a withdrawal and deposit services; he is looking for customized banking like daily interest on saving bank account, 5-min loan approval, or trip-based insurance. All these features cannot be provided via a physical-only branch. And so to meet customer’s expectation, you need to go digital. Banks aka business Well, a hard known fact that irrespective of you calling yourself as Bank, NBFC or anything, you are running a business and business means revenue. Revenue could be generated either by getting more clients or board or cutting the operational cost. And adapting to a digital strategy provides you an advantage of doing both. With digital branch you don’t need to setup a physical branch, recruit new employees, buy office furniture, etc. but still can board a new client on customer’s devices [more like BYOD(Bring your Device)] like a smartphone or desktop. In fact, globally, many banks are shutting down their bank branches with digital channel initiative. Banking needs to speed up to 5G The traditional banking is not at all fast, flexible, and scalable. They need to integrate with 5G speed, or they die. In fact, one of survey 80% of the technology effort in the bank’s digital program was spent on integration, and this was because the current systems are not able to cope up with high-speed digital applications. So better to adapt now. Banking is a fundamental right I often repeat this, but banking is not legally but humanely a fundamental right to every person living on this earth. I mean you think about a person in some other country, but he has a bank account, wouldn’t things be so easy for him/her to shop, travel, pay bills, get a loan, invest and exposure to hundred such services. Setting up a branch, getting each person on board physically is a challenge only banks via digital means could make it happen. Banking is Fun Think about it, a guy every 1st day of the month with his passbook goes to the bank, waits patiently, meets the cashier, withdraws cash and returns. You need to provide some options to your customer. Isn’t it? I wouldn’t be surprised if riding on a national highway in India or any other developing nation I stop by at a tea point and the owner asks me to pay via a card or digital wallet. Let your customer connect you via a video call? Or how about offering your customer a customized credit card. It’s all possible if you decide to sail on digital wave. After reading our post, if you feel you have made up your mind and looking for a technology provider, we are just a call away. Teknospire, a technology provider, is helping banks, NBFC’s, and other financial institutions across the globe to ride the digital transformation wave smoothly. Our Digital Banking, Mobile Banking, Data Analytics, Reconciliation, and Neo Banking are just a call away.

Sahamati
Data Banking, Digital Banking, FinTech, Mobile Banking, Neo Banking

Sahamati and Data say – I Do! A match made on earth for fintech, banks, and customers

Data the new Oil has been under scrutiny these days. When Microsoft bought LinkedIn or when Facebook acquired Whatsapp, the speculation was that they were eyeing the data these acquired company have gained in recent years. Then recently I saw a video floating on WhatsApp [authentic or not no clue], but it claimed that every time you get a copy of your identity proof from Xerox shop they keep a copy of it that is sold in the market at some x rate. Even the boarding pass that we simply dump in the dustbin can be scanned, and the credit/debit card information could be extracted. And lastly, if you have seen “The Great Hack” documentary trending these days on Netflix, you would know the story of how Data helped in targeting individuals during US elections. Scary isn’t? But with all this floating around, we still provide consent to third-party apps to read ourdata, would regulation help? Would a legal entity manage our data? How could customers trust any service provider withtheir data? To all of this Nandan Nilekani, came with a solution named as Sahamati – the financial account aggregator. Our post of today would help you understand Sahamati in detail and how it is a helping hand to customers,banks, and fintech. What is Sahamati? | Define Sahamati? | Financial Account Aggregator in India Image src – sahamati.org.in As mentioned on their website – Sahamati is a Collective of Account Aggregator[AA] ecosystem being set up as anon-Government, private limited company (With the new Companies Act of India, not for profit companies are governed under Section 8). It’s an initiative to collate and share data digitally and legally with no strings attached or no conditions apply, i.e. assuring the safety, security, and privacy of the data for the user. Ideally, the AA[account aggregators a new class of NBFCs approved by RBI] would provide a digital platform for easy sharing and consumption of data from various entities with user consent. So what’s new in this? Aren’t we already providing consent to any third party apps/products? Yes, we are doing it, but users do not have a control on How is privacy handled? Is data reaching out to third parties or spammers? Is data only seen by whom it is intended to? What’s the duration for which data is accessible once the user provides the consent? What about the data sharing transactions? Are they traceable and auditable in the future? All of these questions would now be answered via Sahamati, as the concept of data sharing and collating would be human-centric rather than organization-centric and is backed up by RBI and Financial Services Regulators (FSRs). To adopt a human-centric approach, data management is targeted via a new consent framework called as DEPA [ Data Empowerment and Protection Architecture ]. DEPA open the doors to trusted sharing of data by giving them control of their data, thus enabling them to become economically rich. DEPA opens up whole new models for privacy protection, and auditing data flow while keeping the user in the center. For more details on DEPA, click here. So, Sahamati would store my data? And could be prone to hacks? The AA are “Data-blinds” and while processing a request made by Financial Information User[FIU]to Financial Information Provider [FIP] with user’s consents, the data would be encrypted and can only be processed by the FIU for whom the data is intended. As AA would not be storing any data, probability of misuse or leakage may not be seen. Again, as the whole model is designed keeping the user in mind, the timing, access rights, and feature to audit the data transactions would also be available. How would Sahamati help Customers? With Account aggregators in place, users could Open a bank account in the paperless mode as relevant KYC can be processed digitally reducing turnaround time. Access multiple third-party apps for investment, Spending, Mutual Funds, Taxor GST and make an informed decision without the fear of data leakage/theft. Control on “what to share” with whom and in case of violations could take action against them. Empower themselves with AA expansion to other domain like healthcare and telecom that open access to better financial, healthcare, and other socio-economically essential services in real-time while preserving the safety, security, and privacy of the user. How would Sahamati help Fintech? Regulation of any form brings “discipline” to a process. The financial industry that is now moving on digital channels was in dire need of this initiative. It would not only streamline banking processes but also would open ways for banks to access quality and authentic data. Banks and fintech can design and innovate more data-rich products to help consumers in wealth management. As Teknospire and Hylo Founder, Vishal Gupta says – AA (account aggregator) licensing is another step forward by RBI, building a highway for aggregated financial data access. Today the FinTech’s like us have to work with tens of different financial institutions to get limited access of user information, with massive spends on integrations and ensuring data security. With an initiative like Sahamati, and through the user consent driven model AAs will be great avenue to get secured access to the data while we focus on solving the use cases for consumers! With Sahamati, we are a step closer to data democracy.The new wave would not be about banks, fintech, or NBFC’; it’s about using the data effectively to provide an enriching banking experience to your customer. And we all should work towards it. If you are a Bank or Fintech firm and looking to explore more about Sahamati, they are conducting workshops, and you can enrol here

Digital Banking, Finance, Financial Inclusion, FinTech, Internet Banking, Mobile Banking, Online Banking, Open Banking, Rural Banking

DIFFERENT WAYS TO BANKING – DIGITAL, ONLINE, INTERNET, MOBILE BANKING, NEO, E-BANKING

Editor’s Note : This post was originally published in [January, 2019] and has been updated for freshness, accuracy and comprehensiveness. What is Online Banking Accessing Banking services via internet Also Called Internet Banking or Web Banking Conducting financial and non-financial transactions via web interface or a smartphone Ability to access all financial information of your bank on your computer or mobile What is Digital Banking Banking services delivered over internet Digitization of traditional banking activities and programs In technical terms, full digital transformation of front-end, back-end , data collection and everything What is Internet Banking Facility to a customer to transact/access financial data via a net banking account Internet banking is same as Online banking Manage your money online via internet. What is Mobile Banking Accessing banking services via Mobile phone Using of online banking from smartphone or cellphone What is Neo Banking Digital Only Digital Offers on the go Banking beyond walls “Financial Institutions must be able to deliver and easy to navigate, a seamless digital platform that goes beyond a miniaturized online banking platform.” -Jim Marous, Publisher –  Digital Banking Report How many of you have actually visited a bank in recent times? Do you remember the last time you visited a bank to transact money? Not sure, right? The reason for this can be understood better if you acknowledge the fact that you live in an era of digital banking. Your buying behavior and modes of payment have changed drastically over the last decade. Cheque and cash are old schools now, and it is more about online banking, mobile banking, and Internet banking. This cashless economy has not only made things easier for you but has also made it all instant and quick. You no longer have to carry wads of cash or wait for banking hours to receive and transact money.  While you do have quite an options when it comes to virtual banking, here, we would focus majorly on digital banking, mobile banking, open banking, and online banking. So here is the primer on different ways to bank. What is ONLINE BANKING | Define Online Banking You are using online banking service every time you log in to your online bank account. In other words, transactions conducted electronically using the internet as a gateway are called online banking.  “Online banking refers to banking services where depositors can manage more aspects of their accounts over the Internet, rather than visiting a branch or using the telephone. Online banking typically is comprised of a secure connection to banking information through the depositor’s home computer or another device.” – Techopedia. So Online Banking is – Accessing Banking services via internet Also Called Internet Banking or Web Banking Conducting financial and non-financial transactions via web interface or a smartphone Ability to access all financial information of your bank on your computer or mobile What are the Pros of Online Banking | Advantages of Online Banking HASSLE FREE BANKINGAlmost every financial institution nowadays gives this facility to its customer to reduce the hassle of visiting their physical branch. EASY AND CONVENIENT FEATURESSome banks even allow you to deposit cheque by simply taking a picture of it. BANKING ANYWHERENo more tedious process of banking with the long queue with restricted working hours and unpredictable weather conditions with equally unpredictable mood swings in hot, sweaty and humid conditions. BANKING ANYTIMEWith the advent of online banking, a person can virtually monitor and transact money 24/7 without having to wait for the banking hours. REAL-TIME ALERTS/NOTIFICATIONSAlso, the alert messages and emails allow you tomonitor your account anytime and detect any fraudulence well in advance. What are the Cons of Online Banking| Disadvantages of Online Banking COMPUTER/MOBILE CANNOT DISPENSE/DEPOSIT MONEYThe biggest drawback of this mode of banking is that it can’t be used to deposit and withdraw money. NO OFFLINE MODEAlso, your online banking experience is dependent on your internet connectivity. What is DIGITAL BANKING? | Define Digital Banking While there is a tendency among people to confuse this term with online banking, digital banking is definitely not the same as the former. While online banking literally limits you to the services provided by your banks like NEFT transfers, automatic payment reminders, and the likes, digital banking goes beyond this. Online banking focuses on digitizing the “core” aspects of banking, but digital banking encompasses digitizing every program and activity undertaken by financial institutions and their customers. Digital Banking is – Banking services delivered over internet Digitization of traditional banking activities and programs In technical terms, full digital transformation of front-end, back-end , data collection and everything What are the Pros of Digital Banking? | Advantages of Digital Banking ACCESS HIGH-END FEATURES VIA INTEGRATION WITH THIRD PARTY API’SWhen you talk about digital transactions, you think of mobility, feature-laden transactions, predictive and profile-oriented banking with functions like booking tickets online and purchasing a product/service online. SHOP FROM OFFICE, HOME, BUS OR ANYWHEREIt is also about using e-commerce businesses for doing your day-to-day transactions and your regular online banking without any hassle on-the-go. AVAIL INSTANT DISCOUNTS AND CASHBACKSDigital banking also means attractive cash-backs, discounts, and vouchers while transacting digitally. What are the Cons of Digital Banking? | Disadvantages of Digital Banking While the advantages outweigh the disadvantages, there are a few drawbacks involved in digital banking as well. RELUCTANCE TO CHANGEYou may not be very comfortable making large payments digitally. EXCESS SPENDING’SAlso, you may tend to get lured into unnecessary online shopping just to use the cash back and vouchers that you get whiletransacting digitally.  But who considers shopping a drawback ever, right? What is INTERNET BANKING? Define Internet Banking | What is e-banking? You may say that online banking and internet banking are the same.  Yes, agreed!  However, there is a new facet of online banking that goes over and beyond the understanding and scope of online banking.  Open Banking!  Ever wonder what that means to you?  Through this concept, people can share their transaction data with third parties to boost competition in the financial market. Sounds interesting, right? So, Internet Banking or e-banking is – Facility to a customer to transact/access financial data via a net banking account Internet banking is same as Online banking Manage

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